Please clearly indicate your desired outcome, and reason for return in your first contact. This should preferably be done via email to or alternatively you can call our customer services team on 01636 858 290 (Mondays – Friday 08:30am – 17:00pm). The first thing you must do if you wish to return your purchase to us is inform our customer service team.Please follow the steps below so that we can process your return. We are sorry you want to return item, rest-assured our returns process is easy and simply to complete. We do not accept any returns after the 14-day period. This is your rights to cancel your contract with us. You have the right to return any goods to us within 14 days under the consumer contracts regulations June 2014. If you select to pay via the personal finance option the goods MUST be delivered to the billing address which will be the address that is verified on the finance application form.įor more delivery infomation please read our delivery infomation page here *Owing to carrier charges with certain suppliers there may be parts of the UK where an additional delivery charge may be added to the order, we will let you know if this is the case.Ĭertain manufacturers including (but not limited to) Shire, Storemore Mercia and others there will always be a delivery charge into Scotland. Please use the ‘calculate shipping’ feature at the checkout to see if we can delivery to your postcode. Some of our suppliers will not deliver to certain postcodes, and you may face an additional charge your postcode. We can offer delivery outside of UK mainland but not for every product we sell. Please note - delivery is not of the essence. Delivery will be made to you as soon as possible after your order has been accepted. If your order if for more than one brand or product then delivery may occur on different dates.Īll delivery estimates stated are in working days, delivery schedules are not guaranteed and are intended as a guide only. We operate a number of warehouses and also deliver direct from suppliers stock. Orders placed over the weekend will be processed on the next working day. The best way to see an estimated delivery time for the item you are interested in is to go the product and just above the add to basket you will see a message stating the estimated delivery time. How long does delivery take?Īs we sell over 10,000+ products delivery times can vary per product. *Certain Product Ranges have a Flat Rate Delivery Charge for example: Burbage Iron Craft, this is not regional or volume related.
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